Privacy Policy

Depending on how you interact with RDFX Global, we may collect the following categories of information:

1.1 Personal and Contact Information

This may include:

• Full name
• Email address
• Telephone/mobile number
• Residential or mailing address
• Date of birth
• Nationality or country of residence
• Information provided through contact or enquiry forms
• Communication and correspondence with RDFX Global

1.2 Account and Client Information

Where applicable, we may collect information required to create and administer an account, including:

• Account identification details
• Login and authentication information
• Trading-account information
• Account preferences
• Transaction-related information
• Records of communications and support requests

1.3 Identity and Verification Information

Where required for client onboarding, security, fraud prevention, or applicable legal and regulatory obligations, we may collect and verify information such as:

• Government-issued identification documents
• Proof of address
• Identification numbers where legally required
• Source-of-funds or source-of-wealth information where applicable
• Other information required for customer due diligence

1.4 Technical and Usage Information

When you access our website or online services, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• General interaction and usage information
• Security and diagnostic information

1.5 Cookies and Similar Technologies

We may use cookies, pixels, analytics tools and similar technologies to operate, secure and improve our website.

These technologies may help us:

• Remember user preferences
• Maintain website functionality
• Improve website performance
• Understand website usage
• Detect security issues
• Measure marketing and advertising effectiveness, where applicable

You may control cookies through your browser settings and, where available, our cookie-management tools.

We may use personal information for legitimate business, contractual, operational and compliance purposes, including:

• Providing and administering our services
• Creating and maintaining client accounts
• Processing applications and requests
• Performing identity and customer verification
• Communicating with clients and prospective clients
• Providing customer and technical support
• Processing transactions where applicable
• Maintaining the security of our systems
• Preventing fraud, abuse, money laundering and other unlawful activity
• Managing business relationships with partners and introducing brokers
• Improving our website, technology and services
• Conducting internal analytics and reporting
• Sending service-related communications
• Sending marketing communications where permitted and, where required, with your consent
• Complying with applicable laws, regulations, court orders and regulatory requirements
• Establishing, exercising or defending legal rights and claims

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent
• Performance of a contract or steps taken at your request before entering into a contract
• Compliance with legal or regulatory obligations
• Our legitimate business interests, where permitted by applicable law
• Protection of the security, rights or property of RDFX Global, our clients or other persons

Where processing is based on consent, you may withdraw that consent subject to applicable legal limitations.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

• Companies within our corporate group, where applicable
• Technology and software providers
• Hosting and cloud-service providers
• Payment and transaction-service providers
• Identity-verification and compliance providers
• Cybersecurity and fraud-prevention providers
• Professional advisers, including lawyers, accountants and auditors
• Customer-support and communications providers
• Regulators, government authorities, courts or law-enforcement agencies where required or permitted by law
• Business partners and service providers where necessary to provide requested services

We do not disclose personal information to third parties for their own independent marketing purposes unless permitted by applicable law and, where required, with your consent.

Because RDFX Global may operate and provide services across international markets, personal information may be processed or stored in countries other than the country in which you reside.

Where personal information is transferred internationally, we seek to implement appropriate safeguards and comply with applicable data-protection requirements.

The protections applicable to international transfers may differ depending on your country of residence and the laws that apply to the relevant processing activity.

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss or destruction
• Alteration
• Misuse
• Accidental or unlawful processing

Security measures may include access controls, authentication procedures, encryption or other appropriate safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services
• Maintain business and account records
• Meet legal, regulatory, tax and accounting obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce agreements
• Protect our legitimate business interests

Retention periods may vary depending on the type of information and the applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Request restriction of certain processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request information about certain data-processing activities
• Request portability of certain information where applicable
• Lodge a complaint with a relevant data-protection or regulatory authority

These rights may be subject to legal and regulatory exceptions.

To exercise a privacy right, please contact us using the contact details provided below.

Where permitted by applicable law, RDFX Global may send information about services, products, events, educational material, market-related content or promotional activities.

You may unsubscribe from marketing communications by following the unsubscribe instructions in the relevant communication or by contacting us.

Please note that you may continue to receive essential service communications, such as account, security, transaction or regulatory notices.

Our website may contain links to websites, applications or services operated by third parties.

This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review the privacy policies and terms of the relevant third-party websites before providing them with personal information.

RDFX Global is not responsible for the privacy practices, content or security of third-party websites that we do not control.

Our services are not intended for individuals who are below the minimum age required to use financial or trading services under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can assess and take appropriate action.

We may process personal information for purposes relating to fraud prevention, financial crime prevention, sanctions screening, customer due diligence, security monitoring and compliance with applicable legal or regulatory requirements.

This may include verifying information provided by you and obtaining information from authorised third-party providers where permitted by law.

Certain website, security, fraud-prevention or operational processes may involve automated systems.

Where applicable law provides rights relating to automated decision-making or profiling, you may contact us to obtain further information or exercise applicable rights.

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Technology
• Business operations
• Applicable laws and regulations
• Data-processing practices

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding the handling of your personal information, please contact RDFX Global.

For privacy-related requests, please include sufficient information to allow us to identify your request and respond appropriately.

This Privacy Policy describes RDFX Global’s intended approach to handling personal information through its website and related services. It does not create or represent a licence, regulatory approval, authorisation or registration.

Where specific financial, regulatory or data-protection laws apply to a particular client, jurisdiction, product or service, RDFX Global may apply additional requirements and disclosures as required by applicable law.